1. Order Processing & Dispatch
•    All orders are typically processed and dispatched within 1–3 business days.
•    Orders placed during weekends or Indian public holidays are processed on the next working day.
•    In peak season (festivals, promotions), processing may take up to 5 business days—we'll notify you if there are any delays.

2. Shipping Regions & Carriers
Domestic (India):
We ship across India using trusted courier partners to ensure timely delivery.
International:
Currently, Zelver does not ship internationally. Please check back soon for updates.

3. Shipping Charges & Free Shipping
•    Enjoy free domestic shipping on all prepaid orders across India.
•    For Cash on Delivery (COD) orders, a flat shipping charge of ₹300 applies.

4. Delivery Timelines
Standard (within major cities): 3–7 business days
Remote areas: 7–14 business days

Please note: Delivery times are estimates. During festive seasons or due to courier constraints, deliveries may take longer.

5. Tracking Your Order
Once your order has been dispatched, you’ll receive a tracking link via email or SMS. This allows you to monitor your shipment in real time.

6. Delivery & Signature
•    A signature will be required upon delivery as proof of receipt.
•    If you wish to have the delivery made to someone else (e.g. as a gift), their signature will be accepted.

7. Address Changes & Redirection
Please ensure your shipping address is accurate before placing the order.
•    We are unable to change or redirect orders after dispatch. If delivery fails due to incorrect information, a redelivery charge may be applied.

8. Lost, Damaged, or Missing Items
If your parcel is lost, arrives damaged, or doesn’t arrive as scheduled:

1.  Contact our customer support within 5 days of expected delivery.
   
2. Provide your order number and a brief description/photos of any damage if applicable.
   
3. We’ll coordinate with the courier to resolve the issue promptly—whether that’s a replacement, refund, or assistance with retrieval.

 

9. Returns & Exchanges
For Zelver’s return/exchange policy, kindly refer to our dedicated Returns & Exchanges page.

10. Policy Updates
We may update this policy occasionally to reflect changes in operations, shipping rates, or courier services. Please revisit this page periodically to stay informed.

11. Contact Us
Need help or have more questions? Reach out:
•    Phone: +91 98307 76857
•    Email: info@zelver.in
•    Address: 916, Motijhil, Domjur Dakshin Jhapardaha, Howrah, West Bengal – 711405